CTA commences public consultations to beef up air passenger protections

The Canadian Transportation Agency (CTA) is launching consultations on its proposed amendments to the Air Passenger Security Regulations (APPR) – with an invitation for Canadians to take part.

The consultation period of time will be open up for 30 calendar days and conclusion Aug. 10, 2023, the quasi-judicial company discovered in a press launch on Tuesday (July 11).  

After it collects opinions and comments, the CTA will then publish draft rules.  

There will be an chance to review and comment on this document before it’s finalized, authorized by the CTA and Cupboard, and revealed in Canada Gazette II, the company claimed.

The Budget Implementation Act introduces changes to the Canada Transportation Act to clarify, simplify and strengthen Canada’s air passenger defense method.

Go through Far more: Despite hiccups, airline sector observing much less disruptions in comparison to very last calendar year, states Alghabra

The new polices goal to eradicate a few classes of flight disruptions that have been applied to determine payment for air travellers who encounter delayed or cancelled flights.

Airlines will be demanded to offer payment to passengers when there is a flight disruption, “unless there are outstanding circumstances,” the agency says.

Carriers will have the burden to prove the scenario is an remarkable circumstance.


“One goal of the consultations is to define these exceptions,” the CTA claimed Tuesday.


The agency is proposing other regulatory amendments to airline interaction specifications, and the defining of passenger entitlements that would apply in the case of all flight disruptions, and independently, those that would implement for remarkable instances.

Specifics can be uncovered in this Session Paper right here.

In addition, the Act aims to improve the effectiveness of the CTA’s dispute resolution method.

Read Far more: Feds desk bill to strengthen accountability at airports, union says it misses the mark

It will authorize the CTA to recover from airways the expenditures of processing air passenger complaints, which will be subject to a different session later on in 2023.

“The Canadian Transportation Company welcomes the option to enhance the air passenger protection routine. We are committed to bettering how air passengers issues are processed and to give far better services to Canadians,” said France Pégeot, chair and CEO of the CTA, on Tuesday.

Who’s to blame?

The update arrives as flight delays and cancellations as soon as again make headlines as Canada’s occupied summer season journey time ramps up.

Air Canada cancelled or delaying almost 2,000 flights throughout the Canada Working day prolonged weekend, and final 7 days, a tweet from WestJet CEO Alexis von Hoensbroech laid the blame for a delayed (WestJet) flight he was on at the ft of “understaffed” Nav Canada, the corporation driving air traffic regulate towers.

von Hoensbroech, for 1, has earlier voiced his assist for APPR laws, which states how airways need to talk and reimburse or compensate consumers for delayed or cancelled flights or for damaged baggage.

Alexis von Hoensbroech, CEO of The WestJet Group, publicly complained about his delayed WestJet flight last week. (Twitter/@AHoensbroech)

But the CEO thinks airlines aren’t the only kinds to blame when problems crop up.

“There’s airports, there is certainly navigation, there is security, there’s border command, there is floor handlers,” von Hoensbroech informed media last February, noting that those departments are not matter to the exact principles and restrictions as airways.

“Whatever comes about, it truly is generally the airline, and the airline essentially will become the coverage organization for the complete sector,” the CEO claimed at the time. “If you want an aviation sector that collectively produces a reliable product or service for our guests, then there has to be some shared accountability.”

Situation is strengthening, says Alghabra

Delays and cancellations plagued Canadian airports past summertime as the journey industry restarted following months of pandemic-relevant shutdowns and interruptions.

Factors bought so lousy that, at 1 position, Toronto’s Pearson Airport was named the worst airport in the world for flight delays.

Read through More: Air passenger rights changes place burden of proof on airways, not travellers, says Ottawa

The vacation chaos continued into the 2022 winter getaway year as thousands of Canadians were left stranded at airports, and in locations, with minor to no communication from airlines, soon after a snowstorm slammed into decide on provinces.

A busy scene at Toronto Pearson airport in August 2022. (File photo/Pax Global Media)

Even with hiccups in the latest months, Transportation Minister Omar Alghabra suggests the airline field is seeing less disruptions this summer season when compared to very last yr.

“We’re viewing significant enhancement now, notwithstanding the headlines that we observed recently, from the place we had been past yr,” Minister Alghabra told journalists very last Friday (July 7), as described by CTV Information. “So we need to have to choose stock in that, because there is certainly been substantial advancement, but we are continue to not at wherever ideally we should be and Nav Canada is an vital player in this.”

The Minister added that Canadians should not delay their summer vacations out of worry for achievable flight delays.

“I want Canadians to be concerned more about which hotel to stay at than what is occurring, what is heading to occur, at airports or on planes,” Alghabra stated.

Extra details about the CTA’s session method can be observed here

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